Our foodbank works using a voucher referral system. Find out more about how we work.
We know that anyone can find themselves at crisis point for a number of different reasons.
In order to provide the most appropriate help for the circumstances of your situation we work with a number of local and national agencies. If they feel you are struggling to put food on the table, they can issue you with an electronic foodbank voucher. In addition many local and national agencies can also provide long term support where needed to help address some of the issues behind the reasons for your crisis.
Our foodbank works with a number of different agencies, such as Centre 70, Brixton Advice Centre, Citizen’s Advice, children’s centres and health visitors, social services, schools, local charities, addiction teams, faith groups and many more.
If you are struggling do speak to those you work with already or contact one of the advice agencies or Help through Hardship freephone support provided by Citizen’s Advice – 0808 2082138.
A referral agency will need to take some basic details and will need to understand more about your current situation in order to complete the voucher. This will help them to identify the cause of your crisis and offer practical guidance. It also means we are able to prepare suitable emergency food for the right number of people.
Once you have been issued with an electronic voucher (we no longer have paper vouchers) this will come direct to us and a member of the team will contact you to discuss what you want in your parcel and arrange collection or delivery. Please do not turn up at any hub without prior confirmation as we do not hold food there. In busy times it can take 72 hours to process vouchers.
If you are a referral agency and would like to become a registered voucher holder for our foodbank, please contact [email protected].
At weekends and public holidays please see Lambeth Larder or Croydon Voluntary services for details of other projects who can support you with food.